Processing Time:

Your order will be processed within 1-2 business days after payment confirmation as we optimize inventory allocation across multiple warehouses to ensure fast dispatch, and you will receive a shipment confirmation email with tracking details once your order is shipped.

Delivery Time:

Delivery times may vary depending on destination country customs clearance procedures, which are subject to unpredictable inspection timelines.

Customs Clearance Commitment:

With 13+ years of experience in cross-border pharmaceutical and healthcare product sales, we guarantee full support to ensure successful delivery if your package encounters customs issues. Our proven solutions include:

• Providing required documents (e.g., prescription notes, product certifications)
• details how to communicate with customs authorities to expedite clearance

If clearance fails, you bear zero risk:

• Free reshipment from alternative warehouses (new address required) to improve the chances of clearing customs
• Full refund if all delivery attempts are unsuccessful

Our customer service team will proactively notify you via email if customs delays occur. Or if you find that your package has not been delivered within the estimated time, please contact customer service [email protected] with your order number. Trust our expertise to navigate complex customs processes and deliver your order successfully.

Important Note: Due to the Netherlands' exceptionally strict EU import regulations for international pharmaceutical products, we currently cannot ship to Dutch addresses. We sincerely apologize for any inconvenience.