Refund & Cancellation Policy

At Pharmacy24, we are committed to providing a smooth and worry-free shopping experience. While our goal is to minimize the need for refunds, cancellations, or returns, we understand that unexpected issues can arise. Below are the terms that govern such situations.

Order Cancellations

You may request a cancellation under the following conditions:

• Limited product availability

• Product complaints or disputes

• Out-of-stock items

• Voluntary order cancellation by the customer

• Payment not received

Note: Once an order has been shipped, it can no longer be cancelled.

Damaged, Lost, or Partial Deliveries

If your order arrives damaged or doesn’t reach you, we will either send a replacement or process a full refund—based on your preference.

For partial deliveries, we’ll issue a refund for the missing items and charge only for the products you received.

Delivery Timeframe

Please allow up to 30 business days from the date of shipment for your package to arrive.

If your order hasn’t been delivered within this time or you receive a notice of delay or return, reach out to our support team for immediate help.

Return Conditions

To qualify for a refund or replacement, returned products must:

• Be in original, unused condition

• Include all original packaging

• Show no signs of tampering or damage

Items not meeting these conditions may not be eligible for a refund or exchange.

Refund Processing Time

Once your refund is approved, please allow a reasonable amount of time for the funds to reflect in your account. Processing times may vary depending on your payment method or bank.

Need Help?

For any questions or issues regarding your order, don’t hesitate to reach out. Our customer support team is here to assist you at every step.

Email us at: [email protected]